Please RETAIN your receipt for anything you buy in store. It will ensure we can help you if you need to bring anything back.

We reserve the right to refuse a return or to require proof of identity.


RETURNS POLICY – Faulty Goods – Products must be returned with the original receipt, all packaging and labels.  If you return a product unused with the original receipt within 30 days of purchase we will exchange the product or issue a refund based on the original payment method.  If the product you have purchase is faulty we may offer a replacement or refund in accordance with your consumer rights.

GOODWILL RETURNS POLICY – Non Faulty Goods – We provide a ‘goodwill’ returns policy offering an exchange, refund or credit note for most returns within 14 days. With the exclusion of non stock items ordered at the customer’s request in store, by email or telephone.

NO REFUNDS will be given on the following items:

CAT SCRATCHERS – We are unable to refund these products due to the fact that they are design for cats to scratch and destroy them instead of your furniture and if used regularly by the cat will fray and fall apart! We reserve the right to refuse a refund and a credit will only be given at the Managers discretion.

FERPLAST & FLEXI EXTENDABLE LEADS – Please make sure that your dog does NOT chew or bite these leads as we are unable to issue refunds on these products. Refunds will only be given by the manufacturer after investigation and if they deem there is a mechanical fault.

FROZEN FOOD & TREATS – We will NOT accept any frozen food or treats back for a refund as we cannot guarantee the products have been defrosted and then re-frozen.

ENGRAVED IDENTITY TAGS – All identity tags must be checked for errors before being engraved on our in store engraving machine. We cannot give a refund if any errors are found after the engraving has taken place.  For Identitag Engraved Tags the customer must complete the order form and check for any errors before we post it to Identitag Engraving Ltd.

Sale Items: a credit note will be issued only if the product is faulty.