THE WEB SHOP IS NOW OPEN – WE ARE STILL WORKING ON IT AND ADDING NEW PRODUCTS DAILY
WE ARE OPEN MONDAY TO SATURDAY 08.30 TO 17.00.
Masks are not required when visiting the store. (updated Monday 16th March 2022)
Customers are welcome in the store. Please see below for ordering and purchasing of goods.
Ways of Ordering:
Online shop – All the products we currently have in stock, prices and quantities are shown. You can place a click and collect order and collect it from the shop or have it delivered to your door www.petfoodshopheathfield.co.uk/shop
Telephone Order – please call the shop on 01435 864652 and place you order with a member of staff. If the answerphone cuts in please leave a message and we will call you back.
Email Order – please email us your order along with your telephone contact details and we will call you to complete your order. Email:
Order at the door – please make us a list of your requirements and drop it into the shop with your contact details and we will get your order together within the hour and give you a text to let you know its ready or come back later.
Please see below for delivery days and areas.
Delivery Days and Areas
A local delivery service is available. We do not use a courier company, your order is delivered by a staff member. If you would like your order delivered, please leave a message in the notes box at the checkout if ordering online and we will ring you once we have received your order to arrange a day and time. Due to possible Covid lockdown, weather or travel restrictions we maybe unable to delivery to you, we apologise in advance if this causes any inconvenience
We are currently offering free delivery on any order over £60.00 per delivery. The free delivery order cannot be split into multiple deliveries. Any orders under £60 will incur a delivery charge. We have introduced a pay per mile delivery charge and will work out the distance from the store to your address. The minimum cost is £3.00 for the first 3 miles (4.8km) and then thereafter an extra £1.00 per mile. If you would like a home delivery but your postcode is not listed or you are not within the marked areas please call the shop on 01435 864652 Monday to Saturday 08.30 to 17.00. *Delivery days are Mondays and Wednesdays only – please see map for your day. You must inform us if you are self isolating when you place your order. All deliveries will be left in a pre arranged designated place.
Monday Heathfield, Cross in Hand, Stonegate, Five Ashes, Hadlow Down, Blackboys, Framfield, Buxted, Mayfield, Mark Cross, Rotherfield, Wadhurst, Crowborough, Broad Oak, Burwash, Etchingham, Hurst Green, Frant
Wednesday Maynards Green, Vines Cross, Horam, Gun Hill, Chiddingly, Golden Cross, Hellingly, Magham Down, Hailsham, Bodle Street, Rushlake Green, Punnets Town, Cade Street, Robertsbridge, Battle, Brightling, Dallington, Old Heathfield, Waldron, Little London, Uckfield.
Postcodes (within an approximate 15 mile radius only) that we deliver to are TN21, TN20, TN22, TN19, TN32, TN33, TN5, TN6, TN3, BN22, BN26, BN27 and BN8. If your postcode is not listed, please contact the shop on 01435 864652. Delivery Orders under £60 are subject to a delivery charge.
Download a map of our delivery areas.
- We will consider posting certain items under 2kg in weight to addresses in the UK but we currently do not post items as part of this online shop. Please call the store for more details on 01435 864652. Any items posted will be by Royal Mail Signed For at their current rates. Any returns costs are at the purchasers own expense.
- If the normal delivery day for your area falls on a Bank Holiday they will be delivered as follows: Monday deliveries will be the next day on a Tuesday.
You can see all the products we stock in the store and order and pay for them through the site.
We operate a Click and Collect (local pickup) service where the products you have ordered online will be available to collect within 2 hours of ordering..see our t&c’s.
Obviously we would still want you to come into the store but sometimes life can get very busy and we wanted to give our customers an alternative way of buying from us.
If you cannot find the product you require we can access thousands of alternatives through our wholesalers. Please see the links below. We order from these wholesalers weekly. Please take note of the product no and contact us www.vitalpets.co.uk or www.petproducts.co.uk
There are a number of people in our local community that do not have access to the internet and we ask that if you have a neighbour, elderly relative etc that has a pet we are here to help them.
Thank you for your continuing support and loyalty.
The Pet Food Shop
ABOUT US AND OUR HISTORY
The Pet Food Shop in Station Approach, Heathfield caters for a large variety of pets and wildlife including Dogs, Cats, Rabbits, Hamsters, Guinea Pigs, Gerbils, Degu’s, Chinchilla’s, Chickens, Ducks, Fish and Pond Fish, Hedgehogs, Wild Birds, Aviary Birds and Reptiles . We have our own range of Cat, Dog, Rabbit and Pond Fish Foods and Treats including a Grain Free Range, we also stock a wide range of feeds from companies such as Natural Instinct, Natures Menu, Fish4Cats and Fish4Dogs, Skinners, Burns, Symply, Canagan, Forthglade, James Wellbeloved, Salters, Lilys Kitchen and for Reptiles such as Iguana’s, Gecko’s and Snakes we can order in live food e.g. crickets, locusts & mealworms.
We also stock a large range of Pet Accessories for both Cats, Dogs, Rabbits, Guinea Pigs and Small Animals including toys, coats, training aids, beds cat scratchers, leads, collars, harness’s, bedding materials (Hay, Straw, Sawdust). Wild Bird Feeders for all feeds e.g. Seed, Peanut, Suet and Mealworms are available in store and if we do not stock it we will order it for you (subject to wholesalers stock list). Hutches, Wildlife and Bird boxes, bird tables and feeding stations can be ordered in all year round. Telephone/email orders are welcome (payment required when order is placed).
The Pet Food Shop, in Station Approach, Heathfield, East Sussex was established in 1971 by a local family, and has been trading in Station Approach since 1986. The basic principles have not changed over the last 45+ years of trading. We stock what customers want and when customers want it, ranging from quality pet foods to pet accessories. If a products is not stocked we will be more than happy to order it in for customers and we can usually get the products within a few days as we have multiple deliveries from our wholesalers per week. Through our wholesalers we can access thousands of different products. The Pet Food Shop is located on Station Approach in Heathfield, East Sussex just off of the busy High Street which makes it nice and easy for loading large sacks, dog beds, rabbit hutches, etc as there is plenty of on-street parking.
If you have any questions the staff at The Pet Food Shop, Heathfield, are always on hand should you need any advice – why not pop in or call us on 01435 864652. We are also on Facebook, Instagram and Twitter. Remember we can deliver – see our delivery page.