WE ARE OPEN MONDAY TO SATURDAY 08.30 TO 16.30.
CUSTOMER NOTICE – COVID 19 UPDATE – 24 DECEMBER 2020
We would like to say a big thank you to all our customers for their support over the last year and we hope that 2021 will be a better year for everyone.
Please wear your masks and observe the social distancing rules.
The government has announced that East Sussex is going into Tier 4 from Boxing Day 2020 so as from Tuesday 29 December 2020 only one customer will be allowed into the store entrance. Please see below for ordering and purchasing of goods.
Ways of Ordering:
Online shop – all the products we currently have in stock, prices and quantities are shown. You can place a click and collect order and collect it from the shop or have it delivered to your door* www.petfoodshopheathfield.co.uk/shop
Telephone Order – please call the shop on 01435 864652 and place you order with a member of staff. If the answerphone cuts in please leave a message and we will call you back.
Email Order – please email us your order along with your telephone contact details and we will call you to complete your order. Email:
Order at the door – please make us a list of your requirements and drop it into the shop with your contact details and we will get your order together within the hour and give you a text to let you know its ready or come back later.
*There will be no home deliveries between Christmas and the New Year, home deliveries will resume on Monday 4 January 2020. Please see our website for delivery days and areas.
Delivery Days and Areas
There are a number of people in our local community that do not have access to the internet and we ask that if you have a neighbour, elderly relative etc that has a pet we are here to help them.
Thank you for your continuing support and loyalty at this difficult time.
The Pet Food Shop
Please let us know what village or town you are in if you are not on the list
Monday Heathfield, Maynards Green, Vines Cross, Horam, Gun Hill, Chiddingly, Golden Cross, Hellingly, Magham Down, Hailsham, Bodle Street Green, Rushlake Green, Punnetts Town, Cade Street
Wednesday Broad Oak, Burwash, Stonegate, Etchingham, Hurst Green, Robertsbridge, Battle, Brightling, Dallington, Punnetts Town, Cade Street, Old Heathfield, Three Cups Corner, Bexhill, Cooden
Friday Cross In Hand, Five Ashes, Hadlow Down, Blackboys, Mayfield, Mark Cross, Wadhurst, Waldron, Little London, Buxted, Framfield, Uckfield, Crowborough
You can see all the products we stock in the store and order and pay for them through the site.
We operate a Click and Collect (local pickup) service where the products you have ordered online will be available to collect within 2 hours of ordering..see our t&c’s.
A local delivery service is available….please see below for the postcodes we deliver to. If you would like your order delivered, please leave a message in the notes box at the checkout and we will ring you to arrange a day and time. Delivery arrangements will be made by telephone after the order is placed online.
- Postcodes (within a 20 mile radius only) that we deliver to are TN21, TN20, TN22, TN19, TN32, TN33, TN5, TN6, TN3, TN39, BN22, BN26, BN27 and BN8. Delivery Orders under £15 are subject to a delivery charge. Delivery Orders over £15 are free.
- We will consider posting certain items under 2kg in weight to addresses in the UK but we currently do not post items as part of this online shop. Please call the store for more details on 01435 864652. Any items posted will be by Royal Mail Signed For at their current rates. Any returns costs are at the purchasers own expense.
Obviously we would still want you to come into the store but sometimes life can get very busy and we wanted to give our customers an alternative way of buying from us.
If you cannot find the product you require we can access thousands of alternatives through our wholesalers. Please see the links below. We order from these wholesalers weekly. Please take note of the product no and contact us www.vitalpets.co.uk or www.petproducts.co.uk
ABOUT US AND OUR HISTORY
The Pet Food Shop in Station Approach, Heathfield caters for a large variety of pets and wildlife including Dogs, Cats, Rabbits, Hamsters, Guinea Pigs, Gerbils, Degu’s, Chinchilla’s, Chickens, Ducks, Fish and Pond Fish, Hedgehogs, Wild Birds, Aviary Birds and Reptiles . We have our own range of Cat, Dog, Rabbit and Pond Fish Foods and Treats including a Grain Free Range, we also stock a wide range of feeds from companies such as Natural Instinct, Natures Menu, Fish4Cats and Fish4Dogs, Skinners, Burns, Symply, Canagan, Forthglade, James Wellbeloved, Salters, Lilys Kitchen and for Reptiles such as Iguana’s, Gecko’s and Snakes we can order in live food e.g. crickets, locusts & mealworms.
We also stock a large range of Pet Accessories for both Cats, Dogs, Rabbits, Guinea Pigs and Small Animals including toys, coats, training aids, beds cat scratchers, leads, collars, harness’s, bedding materials (Hay, Straw, Sawdust). Wild Bird Feeders for all feeds e.g. Seed, Peanut, Suet and Mealworms are available in store and if we do not stock it we will order it for you (subject to wholesalers stock list). Hutches, Wildlife and Bird boxes, bird tables and feeding stations can be ordered in all year round. Telephone/email orders are welcome (payment required when order is placed).
The Pet Food Shop, in Station Approach, Heathfield, East Sussex was established in 1971 by a local family, and has been trading in Station Approach since 1986. The basic principles have not changed over the last 45+ years of trading. We stock what customers want and when customers want it, ranging from quality pet foods to pet accessories. If a products is not stocked we will be more than happy to order it in for customers and we can usually get the products within a few days as we have multiple deliveries from our wholesalers per week. Through our wholesalers we can access thousands of different products. The Pet Food Shop is located on Station Approach in Heathfield, East Sussex just off of the busy High Street which makes it nice and easy for loading large sacks, dog beds, rabbit hutches, etc as there is plenty of on-street parking.
If you have any questions the staff at The Pet Food Shop, Heathfield, are always on hand should you need any advice – why not pop in or call us on 01435 864652. We are also on Facebook, Instagram and Twitter. Remember we can deliver – see our delivery page.