LOYALTY CARD – TERMS and CONDITIONS

We offer a Customer Loyalty Scheme in which customers can accrue points on most products in store and can redeem the points for money off when you have collected enough. 1 point is awarded for every £1.00 spent. 

Collecting Points

• Loyalty Points ‘points’ are awarded on the basis of 1 point for every £1 spent on products (not including postage or delivery)
• We reserve the rights to change the point value without notice.
• Each Point is worth £0.01.
• Points can only be allocated to an account at the time of purchase. We cannot add points after the sale is completed.
• Points can be accrued between 1 January and 31 December of each trading year.
• Points will be cancelled on 31 December of that trading year unless they are under £1.00.
• We reserve the rights to change the point value without notice.
• You must spend at least £1 for that transaction to qualify for points.
• Discretionary Points may be awarded from time to time.
• We may award additional points on promotional items or during a specific period but we reserve the right to limit the amount of additional points that can be awarded.
• To collect points for a transaction in-store or online, your card or customer number must be used/presented at the checkout before purchase. For online orders please put your customer number in the notes section on the checkout page.
• You must be a valid Loyalty customer to earn points – we cannot retrospectively add points to your account.
• When purchases that have earned or have been made using points are returned for a refund, an adjustment for the value of the points will be made to the amount refunded.
• Certain brands are excluded from our loyalty scheme and no points will be earnt where that brand has it’s own loyalty scheme. Brands currently excluded are Burns Pet Nutrition and Paleo Ridge products.

Redeeming Points

• The current value of points is £0.01 for every 1 point. We reserve the rights to change the point value without notice.
• Points may be redeemed off future purchases once you have collected sufficient points. This is currently set at 100 points.
• Points must be used before 31 December in the current trading year or will be cancelled if membership is cancelled for any reason.
• Points are non-transferable and cannot be traded in any way.
• We cannot retrospectively deduct points from your account.
• No cash alternative is available.

Membership

• The Loyalty Card can only be used to earn and redeem points at The Pet Food Shop (Smartypups Ltd t/a), Station Approach, Heathfield, East Sussex, TN21 8LG.
• The “Loyalty Scheme” is open to UK residents aged over 18 years.
• We reserve the right to refuse any application to the scheme at our absolute discretion.
• By using the “Loyalty Scheme” you accept these terms and conditions.
• If the Loyalty Scheme is not used by the customer for more than 365 days the account will be deleted.
• You are required to inform The Pet Food Shop (Smartypups Ltd t/a) Heathfield of any changes to your email, name or address details or telephone numbers.